Terms & Conditions

These terms and conditions apply to all orders placed through the Lux Prima website. By placing an order with us, you agree to the terms set out below, so please read them carefully before making a purchase.

About Lux Prima

Lux Prima is a UK-based coffee brand offering carefully selected coffee for home delivery.

Business name: Lux Prima
Email: hello@lux-prima.co.uk

If you have any questions about these terms, an order, or your subscription, please contact us at hello@lux-prima.co.uk.

Our products

We make every effort to describe our coffees as accurately as possible, including flavour notes, origin information, grind options where available and recommended brewing guidance.

As coffee is a natural product, there may be slight variations between batches. Flavour notes are intended as a guide and may vary depending on brew method, water quality, storage and personal taste.

All product images are for illustrative purposes only. Packaging may vary from time to time, although this will not affect the quality of the coffee supplied.

Orders

When you place an order through our website, you are making an offer to buy the products in your basket. Your order will only be accepted once we have confirmed it by email.

We reserve the right to refuse or cancel an order if a product is unavailable, if there has been an error in pricing or product information, or if we suspect an order has been placed fraudulently.

Please ensure all information provided at checkout is accurate, including your delivery address and contact details. We cannot be responsible for delays or failed deliveries caused by incorrect information being supplied.

Subscriptions

If you purchase a Lux Prima subscription, you agree for us to take recurring payments according to the subscription option selected at checkout.

Your subscription will continue until it is cancelled. You can cancel or amend your subscription by logging into your account, if this feature is available, or by contacting us at hello@lux-prima.co.uk.

To make changes before your next delivery, please contact us at least 14 working days before your next payment or dispatch date. If a payment has already been taken or an order has already been prepared, we may not be able to stop that delivery.

Prices and payment

All prices are shown in pounds sterling.

Delivery charges, if applicable, will be shown clearly at checkout before you place your order.

Payment must be made at the time of order using one of the payment methods available on our website. For subscriptions, payment will be taken automatically in line with your selected subscription frequency.

We may change our prices from time to time, but any changes will not affect orders that have already been confirmed. If the price of your subscription changes, we will let you know before the new price applies.

Delivery

We currently deliver to mainland UK only.

We aim to dispatch orders within 2 working days, unless otherwise stated on the product page or during checkout. Delivery times are estimates and may be affected by circumstances outside our control.

Once your order has been dispatched, responsibility for delivery sits with the courier or postal provider, although we will always do our best to help if something goes wrong.

If your order has not arrived within a reasonable time, please contact us at hello@lux-prima.co.uk so we can look into it.

Cancelling an order

As a consumer buying online, you may have the right to cancel your order within 14 days of receiving it.

However, this right may not apply to products that have been opened, personalised, or cannot be returned for hygiene or food safety reasons.

If you would like to cancel an order, please contact us at hello@lux-prima.co.uk with your order number. If your order has already been dispatched, you may need to return it to us before a refund can be processed.

Returned products must be unopened, unused and in their original packaging.

Returns and refunds

If your order arrives damaged, faulty, or incorrect, please contact us at hello@lux-prima.co.uk as soon as possible, ideally within 48 hours of delivery. Please include your order number and photographs of the item and packaging where relevant.

If we agree that the product is damaged, faulty, or incorrect, we will offer a replacement or refund.

We cannot offer refunds for products that have been opened simply because the flavour is not to your personal preference, unless the product is faulty or not as described.

Refunds will be made to the original payment method and may take several working days to appear in your account, depending on your bank or payment provider.

Food information and allergens

We take food safety seriously and aim to provide accurate product information on our website and packaging.

Please check the product information carefully before placing an order, particularly if you have an allergy or intolerance. If you have any questions about ingredients, allergens, or how our coffee is packed, please contact us before ordering.

Coffee should be stored in a cool, dry place away from direct sunlight. Once opened, we recommend sealing the bag properly after each use and enjoying the coffee within the recommended timeframe shown on the packaging.

Discount codes and offers

From time to time, we may offer discount codes or promotions. These may be subject to additional terms, including expiry dates or minimum spend requirements.

Discount codes cannot be exchanged for cash and may be withdrawn or amended at any time.

Website content

All content on the Lux Prima website, including copy, imagery, branding and product descriptions, belongs to Lux Prima or has been licensed for our use.

You may not copy, reproduce, or use any content from our website without our prior written permission.

Personal information

We will handle your personal information in accordance with our Privacy Policy.

When you place an order, we will use your information to process payment, fulfil your order, manage your subscription and contact you about your purchase.

Our responsibility to you

We are responsible for losses you suffer that are a foreseeable result of us breaching these terms or failing to use reasonable care.

We are not responsible for losses that are not foreseeable, business losses, or delays caused by events outside our reasonable control.

Nothing in these terms limits your legal rights as a consumer.

Changes to these terms

We may update these terms from time to time. The latest version will always be available on our website.

The terms in place at the time you place your order will apply to that order.

Governing law

These terms are governed by the laws of England and Wales.

If you live in Scotland, you may also have the right to bring a claim in your local courts.

If you have any questions about these terms, please contact us at hello@lux-prima.co.uk.